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Customer Service   Email: customerservice@etr.org   1-800-321-4407   7:30 a.m. to 4:30 p.m. (PDT)

Privacy Policy

This privacy policy covers the site http://www.etr.org. Because we want to demonstrate our commitment to our users' privacy, we disclose the following information.

1. What personally identifiable information ETR Associates collects.
2. What personally identifiable information third parties collect through the website.
3. What organization collects the information.
4. How ETR Associates uses the information.
5. With whom ETR Associates may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What types of security procedures are in place to protect the loss, misuse or alteration of information under ETR Associates' control.
8. How users can correct any inaccuracies in the information.

INFORMATION COLLECTION AND USE
ETR Associates is the sole owner of the information collected on our website. ETR Associates collects information at several different points on our website.

Information is collected for the purpose of sales and fulfillment. Users have the option to participate in this activity for the purpose of contacting by email or regular mail. A user must provide the clickstream information (internet protocol address, internet service provider, platform type, date/time stamp, operating system), http protocol information (last URL requested and browser type), state management mechanisms (data allowing a user to be tracked consistently), unique identifiers (login ID or other ID), government-issued identifiers, preference data (what you like or dislike), purchase information (purchase payment method and other purchase information), state management mechanisms (data allowing a user to be tracked consistently), unique identifiers (login ID or other ID), user's name, user's login information, user's employer, organization or department where user is employed, user's job title, user's business contact information, business/organization name, department/division of business/organization and contact information for the business/organization. The reason we use this information is to archive information for future reference, complete the current transaction, contact you by email or regular mail, enhance your experience by customizing our site and understand (in aggregate) interests of our website visitors. We retain this information as stated by our business practices.

COOKIES
A cookie is a piece of data stored on the user's computer tied to information about the user. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. You can set your browser to notify you to either accept or deny the cookie according to the following information.

In IE6, see Microsoft's Internet Explorer Web Privacy page.

In Netscape 6, see Netscape 6 - Safety with More Control.

In Opera 5 or 6, see Opera Preferences: Privacy.

Our website uses cookies to enhance our site.

PROFILES
ETR Associates does not create a user profile.

COMMUNICATIONS FROM THE SITE
When customers provide us contact information for website (user participation is voluntary) we use the information to contact the user to deliver sales and product information that will be useful to the user.

SHARING INFORMATION
Legal Disclaimer Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website. Personally Identifiable Information Information collected for our website is shared with ETR Catalog mailing services. Aggregate Information (non-personally identifiable) Information collected for our website is shared with ETR Catalog mailing services. DATA SECURITY ETR Associates has physical security in our facilities to protect against the loss, misuse or alteration of information. Our company uses secure encryption technology (secure socket connection) for all sensitive financial or health data transmitted on our website.

CORRECTING/UPDATING/DELETING/DEACTIVATING PERSONAL INFORMATION
If a user's personally identifiable information changes, such as zip code, phone, email or postal address, the user can change online, physical contact and other information. If a user wishes to correct/update information or no longer desires our service, the user can notify us of that desire by contacting us using any of the information in the Contact section of this policy.

LINKS AND ADVERTISMENTS
Our website contains links to other sites. We do not partner with or have special relationships with any ad server companies. ETR Associates is not responsible for the privacy practices or the content of any other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by ETR Associates' website.

CHANGES TO THE PRIVACY STATEMENT
The information you submit to us is controlled by the privacy policy in effect at the time of submission. If we significantly change our policy, we will post a notice in a conspicuous place on our website notifying visitors of policy changes.

DATA RETENTION STATEMENT
Stated Business Practices Data retention - We keep information about users and their purchases for as long as they remain our customers.

CONTACT INFORMATION
Users can contact us using the following information with questions about our privacy policy.

ETR Associates
100 Enterprise Way, Suite G300, Scotts Valley, CA 95066
USA
E-mail: webmaster@etr.org
Phone: 1 831 438 4060

RESOLVING PRIVACY POLICY DISPUTES
If users think we have not followed our privacy policy in some way, the issue can be resolved by contacting ETR Associates Customer Service.